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Canceling an Order
If you cancel a job in progress, Heath Press will charge you for the work that has been completed. Cancellation or changes to an order must be faxed, verbal instructions are not accepted.

Payment Terms
All jobs must have payment terms agreed upon at the time the order is placed (except when your order is charged to an approved open account). The customer agrees, by submitting the job, to be bound by all of Heath Press terms and conditions.

Payment Options
Credit Card... Heath Press accepts payment by VISA, Mastercard, American Express, and Discover.

Open Account...Net, due upon receipt of invoice. Request a credit application for account status. Allow two weeks for review. Any agreement to extend credit is at the discretion of Heath Press management.

Continued open account status is contingent upon timely payment of our invoices. If we have to constantly call you for payment, your account status will be canceled and no further work will be done until past due balances are satisfied. We try to accommodate our customers but this area is not really subject to negotiation.

Other methods of payment...must be approved by Heath Press management. This includes personal checks or company checks from clients not on account.

Liability and Copyright Information

Copyrights... Heath Press must have legally binding permission to duplicate, digitize or reproduce materials that are marked, known, or suspected of being protected by copyright.

The customer also assumes all liability under current "copyright laws" and under any and all other statutes arising from the performance of Presentation Services, Inc. of any services for the account of the customer, and by submission of job agrees to indemnify and hold Presentation Services, Inc. free and harmless of all suits, claims, damages, and other liability and expense which may arise directly or indirectly out of or by reason of services performed by Presentation Services, Inc. for the customer.

CUSTOMERS ARE EXPECTED TO SEND HEATH PRESS PERMISSION TO COPY MATERIALS THAT HAVE COPYRIGHTS OR ARE PROTECTED BY COPYRIGHT LAW.

TERMS AND CONDITIONS
By submitting your order you agree to be legally bound by all of Heath Press' terms and conditions as stated in these Guidelines.

All orders are subject to review by Heath Press to ensure all information provided is correct and deadlines are feasible. If you are using our printed order forms, your signature is required to authorize the work specified on the order form and to guarantee payment upon completion or within the terms of Heath Press ' payment policies.

By agreeing to these terms, you assert you have the legal right or license authorizing the requested reproduction or digitization.

Overnight Services
Receive your work by Priority Air Express the next morning for certain services (view the appropriate service for job turnaround specifics).

Please request one of the following service categories:

Standard...Files received by 10:00 am Eastern Time or by Priority Federal Express.

Rush...Files received by 3:00 pm Eastern Time.

Call before choosing a service category for production confirmation of large orders.

Turnaround times begin when files are delivered or transmitted but starts over if you have not prepared your files correctly and included the required support files. "Completion time" does not include additional time required for delivery to your site.

Overnight Express Shipping
We suggest that clients use an overnight shipping service that provides tracking. Sometimes packages thought to be lost have been signed for and are on-site at the customer's location.

Heath Press can usually track a missing package very quickly. Other choices are not encouraged based on past experiences. Customers are responsible for all shipping charges.

Turnaround Times
Our goal is to never miss a deadline. We will go to extraordinary effort to make your deadline. However, Heath Press does not warrant or intend that our production times are contractual. Clients agree to these terms by submission of their job.

         
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